Frequently Asked Questions
- Why an Assisted Living Apartment?
- What’s the difference between the Assisted Living Apartment and the Nursing Home?
- What assistance is offered in an Assisted Living Apartment?
- Are there any additional services provided including medical assistance?
- Are the Apartments furnished and can existing furniture be used?
- Assistive Technology
- When is the right time to make the move into an Assisted Living Apartment?
An Assisted Living Apartment is the perfect option when a little extra support is needed, without compromising the residents’ desired amount of freedom or independence. It’s a practical alternative, just like being at home, with extra services and assistance to lighten the load.
Assisted Living Apartments aren’t just comfortable places to live, they also provide a sense of community, wellbeing and peace of mind within the secure surrounds of the village. Residents feel safe and contented. It’s simply an intelligent and practical living arrangement – a well kept home where kind and professional support is on hand.
It’s the best of both worlds, with independence and safety, where family and friends are always welcome. Also, new companions and an ever-present support team considerably reduce feelings of isolation and loneliness. Residents can come and go as they please, with no set visiting hours for family and friends.
We believe that retirement is not about giving up independence, rather becoming a vibrant part of a community of like-minded people. A nursing home provides a high level of daily living and nursing care services whereas, Assisted Living is a unique alternative, providing an independent environment with assistance that can be personally tailored to meet individual needs. Residents can live independently and privately while receiving hotel-style services.
Food, glorious food!
Fresh, nutritious meals are served every day in a tempting variety of home-style cooking. Linen and housekeeping are taken care of too.
Residents can enjoy a wide variety of nutritional meals in the dining room. Our chef ensures that menus are regularly changed. Family and friends are always welcome to dine with residents (for an additional charge).
24/7 Emergency Support
As well as the security of the 24/7 emergency call system, we will also set you up with 24/7 medical consultation support in the apartment.
If you have your own GP, and wish to keep them once you have moved into the apartment, then we will set your phone up directly with the National Home Doctor Service™.
For access to a GP at night, on weekends and public holidays call 13 SICK (7425).
National Home Doctor Service™ is a network of qualified doctors that provides bulk-billed after hours medical care to patients in their homes and in aged care facilities.
If the call is an emergency, it will be transferred to the Ambulance Service Triple Zero (000).
We understand that there are times when residents need a little extra assistance and attention. Our dedicated team work closely with residents, families and health professionals to ensure that additional assistance can be offered, on a short term or long term basis, without the loss of independence.
Residents can relax knowing that we have a range of additional outsourced services available on a pay-as-you-need basis, including:
- Assistance with showering and dressing
- Community health services & Medication management
- Nursing services
- Hearing clinic services
- Transportation services / Visiting GP
Residents furnish their property exactly as they choose. Personal possessions and special objects help a new apartment become a real home.
INS LifeGuard SmartHome IPD™ is a unique, patented system that can put Personal Emergency Response, TeleHealth, Virtual Nurse or GP Consults, Home Automation, Voice and Internet, Social Networking and much more right at your fingertips. It consists of a purpose-built computer that wirelessly sends and receives signals to and from various transmitters and assists with monitoring a person’s health.
INS is a health care provider, so our services are prevention based; they are comprehensive, fully flexible and tailored to the needs of the individual client.
Our Call Centre is staffed by highly qualified and experienced nurses whose qualifications and clinical knowledge are far greater than the ‘first aid attendants’ commonly used in the industry.
The fact that all medical events are handled by qualified nurses is unique to INS LifeGuard and we feel it’s an important distinction. It means emergency personnel can be engaged quickly if required, and our nurses can not only share personal details, but also medical information that could save a life.
More information can be found here.
It’s never too early to consider moving into an Assisted Living Apartment. The majority of people living with us wish they had made the move years ago.
However, whilst it’s an emotional time to acknowledge deteriorating health, it’s probably time to consider Assisted Living support and services if the following signs are evident:
- Decreased appetite
- A loss of appetite and taste for food. Lost desire to cook. Skipped meals and poor nutrition seriously hamper health and judgement
- A lack of motivation or interest in hobbies, moodiness, anxiety or insomnia may indicate loneliness or depression
- Driving difficulties
- Loss of vision or cognitive function can cause car accidents or dangerous mistakes. A driving escort for medical appointments is worth considering
- Diminished communication skills
- Consistently poor communication can be risky when living alone without support, particularly if directions can’t be comprehended
- Poor housekeeping
- Due to mobility issues, household and garden chores become difficult, if not impossible, leading to household obstructions and hygiene problems
- Loss of mobility
- Walking, rising from chairs and navigating stairs becomes difficult. A custom designed apartment complex makes it easier to get around
- Poor grooming
- Personal hygiene and grooming is often left behind when someone is struggling with loss of motor control, chronic pain or mental motivation
- Medication confusion
- Managing medication safely is difficult. Filling prescriptions on time, reading labels and taking the correct dosage are vital
- Memory loss
- Signs of increasing cognitive impairment, which includes forgetting names, phone numbers, important occasions, where items have been placed, not paying bills or leaving doors and windows unlocked, all compromise security