Frequently Asked Questions

Retirement Living – Frequently Asked Questions


How much will it cost me to become an occupant of an independent living unit within a retirement village?

The entry premium payable depends upon varying factors, such as the number of rooms in the independent living unit, the age of the unit, what facilities are available, etc. Generally, entry premiums for newer units range from $250,000 to $400,000, with arrangements for a variable refund over the initial years of occupancy.

What other costs are associated with living in an independent living unit?

A service fee (this fee varies, depending on the size and location of a unit) is payable each fortnight. This fee covers all maintenance of the unit, as well as other charges such as local government and water rates.

What happens if I later need to move out (e.g. to a nursing home), but my spouse is still able to live in the independent living unit?

The entry agreement provides that there is no change to the contract arrangements should any one of the original occupants remain in the unit, thus guaranteeing security of tenancy and peace of mind for any remaining occupant.

Assisted Living – Frequently Asked Questions

Why an Assisted Living Apartment?

An Assisted Living Apartment is the perfect option when a little extra support is needed, without compromising your need for freedom or independence. It’s a practical alternative, just like being at home, with extra services and assistance to lighten the load.
Assisted Living Apartments aren’t just comfortable places to live; they also provide a sense of community, wellbeing, and peace of mind within the secure surroundings of the village. Residents feel safe and contented. It’s simply an intelligent and practical living arrangement – a well-kept home where kind and professional support is on hand.
It’s the best of both worlds, with independence and safety, where family and friends are always welcome. Also, new companions and an ever-present support team considerably reduce feelings of isolation and loneliness. Residents can come and go as they please, with no set visiting hours for family and friends.

What’s the difference between the Assisted Living Apartment and the Nursing Home?

We believe that retirement is not about giving up independence, rather becoming a vibrant part of a community of like-minded people.

A nursing home provides a high level of daily living and nursing care services whereas, Assisted Living is a unique alternative, providing an independent environment with assistance that can be personally tailored to meet individual needs.

Residents can live independently and privately while receiving hotel-style services.

What other costs are associated with living in an independent living unit?

A service fee (this fee varies, depending on the size and location of a unit) is payable each fortnight. This fee covers all maintenance of the unit, as well as other charges such as local government and water rates.

What happens if I later need to move out (e.g. to a nursing home), but my spouse is still able to live in the independent living unit?

The entry agreement provides that there is no change to the contract arrangements should any one of the original occupant remain in the unit, thus guaranteeing security of tenancy and peace of mind for any remaining occupant.


What assistance is offered in an Assisted Living Apartment?

Food, glorious food!
Fresh, nutritious meals are served every day from a tempting variety of home-style cooking options. Linen and housekeeping are taken care of too.
Residents can enjoy a wide variety of nutritional meals in the dining room. Our chef ensures that menus are regularly changed. Family and friends are always welcome to dine with residents (for a reasonable additional charge).

24/7 Emergency Support
Each apartment is equipped with a 24-hour emergency call system for peace of mind. This machine is included in your apartment.

24/7 Medical Consultation Support
As well as the security of the 24/7 emergency call system, we will also set you up with 24/7 medical consultation support in the apartment.

If you have your own GP and wish to keep them once you have moved into the apartment, then we will set your phone up directly with the National Home Doctor Service.

For access to a GP at night, on weekends and public holidays call 13 SICK (7425).

National Home Doctor Service™ is a network of qualified doctors that provides bulk-billed after hours medical care to patients in their homes and in aged care facilities.

If the call is an emergency, it will be transferred to the Ambulance Service Triple Zero (000).

Are there any additional services provided including medical assistance?

We understand that there are times when residents need a little extra assistance and attention. Our dedicated team works closely with residents, families, and health professionals to ensure that additional assistance can be offered, on a short term or long term basis, without the loss of independence.

Residents can relax knowing that we have a range of additional outsourced services available on a pay-as-you-need basis, including:
– Assistance with showering and dressing
– Community health services & Medication management
– Nursing services
– Hearing clinic services
– Podiatrist
– Transportation services / Visiting GP

Assistive Technology

INS LifeGuard SmartHome IPD is a unique, patented system that can put Personal Emergency Response, TeleHealth, Virtual Nurse or GP Consults, Home Automation, Voice and Internet, Social Networking, and much more right at your fingertips.
It consists of a purpose-built computer that wirelessly sends and receives signals to and from various transmitters and assists with monitoring a person’s health.

INS is a health care provider, so our services are prevention-based; they are comprehensive, fully flexible, and tailored to the needs of the individual client.

Our Call Centre is staffed by highly qualified and experienced nurses whose qualifications and clinical knowledge are far greater than the ‘first aid attendants’ commonly used in the industry.

The fact that all medical events are handled by qualified nurses is unique to INS LifeGuard and we feel it’s an important distinction. It means emergency personnel can be engaged quickly if required, and our nurses can not only share personal details, but also medical information that could save a life.

Are the Apartments furnished and can existing furniture be used?

Residents furnish their property exactly as they choose. Personal possessions and special objects help a new apartment become a real home.

Residential Care – Frequently Asked Questions

What do I need to do before I can enter a residential care facility?

Before you can enter a residential care facility, you will need to be assessed by a Commonwealth Government Aged Care Assessment Team (ACAT) to determine the level of your initial care needs. Your doctor can arrange to refer you to an ACAT team for this assessment.

What are the costs involved in living in a residential care facility?

All residents pay a basic daily care fee which is regulated by the Commonwealth Government. Depending upon your financial circumstances, the Government may also determine that you should pay an additional income-tested fee/means-tested fee.  You may also be required to pay a fully refundable Refundable Accommodation Deposit (RAD).

Am I guaranteed care as my care needs change?

We are fully accredited as an “ageing-in-place” provider. This means that we are able to provide the appropriate level of care for whatever your care requirements are at any time.

Can I bring with me a favourite chair or other such items?

We say “yes” wherever possible. The only constraints are space and safety.

Retirement Living
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Luxurious comfort – with someone to take care of the chores.
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Warrina Gardens – Coming 2021/22

An exciting new development of 27 Retirement Living Units & Community Centre